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Background

A company needed a way to manage its client information – including first name, last name, company, and contact details – which clients updated through a landing page on the website. The company needed a way to temporarily store and review the updated information before making it permanent, with approval from a responsible person.

Challenges

The company faced several challenges in client information management, including:

  • The need to temporarily store updated client information before it was approved.
  • The requirement for a responsible person to review and approve the updated information.
  • The need to track and maintain the history of client information changes.

Solution

To address these challenges, the company implemented client information management with temporal tables.

Temporal tables are a feature in some database management systems that allow historical data changes to be tracked, with special columns indicating the validity period of each row.

When clients submitted their updated information through the landing page, the company temporarily stored it in temporal tables. A responsible person then reviewed and approved or rejected the information, making it permanent or discarding it.

The company also used temporal tables to track and maintain the history of client information changes. The temporal tables automatically recorded the start and end time of the validity period of the updated information.

Results

The implementation of temporal tables allowed the company to efficiently manage its client information.

The temporary storage and approval process ensured that only accurate and up-to-date information became permanent. In addition. by tracking and maintaining the history of client information changes, the company gained valuable insights into client behavior.

As a result, their customer service improved as they processed clients’ updated information quickly and accurately, reducing the need for repeated contacts from clients to update their information.

Client Information Management with Temporal Tables

Conclusion

Temporal tables proved to be an effective solution for the company’s client information management.

They provided a way to temporarily store and approve updated client information, while also tracking and maintaining the history of changes. This ensured only accurate and up-to-date information was made permanent, improving customer service and providing valuable insights into client behavior.

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